1.Agreement

These Terms of Service ("Terms") govern your use of A2P Wizard, including the software, compliance websites, results pages, support, and done-for-you services (together, the "Service"). "A2P Wizard," "we," and "us" refer to A2P Wizard and its operating company. "You" refers to the agency that subscribes to or uses the Service.

By subscribing to, purchasing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2.Plans Are Per Agency

Every plan is priced and licensed per agency. An "agency" means one GoHighLevel agency account (or one equivalent organization account in another CRM) operated by one business entity. A single subscription covers that agency and all of the client subaccounts under it.

A subscription, including an Unlimited plan, may not be shared between agencies. Separate businesses, separate agency accounts, partner agencies, and agencies operated under different legal entities each require their own subscription, even if they share an owner.

3.Unlimited Plans and Fair Use

Unlimited plans are subject to fair use. Unlimited is designed for an agency registering its own clients in the normal course of business, and the overwhelming majority of agencies will never come close to the limits of fair use.

Abuse is any use that dramatically exceeds the cost of providing the Service. Examples include, but are not limited to:

• Sharing one subscription's access across more than one agency
• Reselling, sublicensing, or white-labeling the Service to other agencies or businesses
• Automated, scripted, or bulk submissions
• Submission volume or support usage far beyond what a typical agency requires

Whether use is fair is determined by A2P Wizard at its sole discretion. If we believe an account exceeds fair use, we will generally contact you first, and we may move you to a custom or done-for-you plan. We reserve the right to limit, suspend, or revoke access to any plan at any time, for any reason. If we terminate a subscription for reasons other than a violation of these Terms, we will refund the fee for the current billing period.

4.Locked Pricing ("For Life")

"Price locked forever," "price locked for life," "price never increases," and similar language mean the following: the subscription price you sign up at will not increase for as long as your subscription remains continuously active and in good standing.

• If you cancel, or your subscription ends for non-payment or a violation of these Terms, the locked price ends. Re-subscribing is at the then-current price.
• Locked pricing covers the features and scope of your plan as they exist when you sign up. It does not extend to new or separate products (see Section 5).

5.Changes in Carrier and Regulatory Requirements

A2P 10DLC requirements are set by mobile carriers, The Campaign Registry (TCR), and regulators, and they change over time. If those requirements change materially such that the Service requires new or additional services to support registrations, those services may be offered as a separate product at separate pricing, and they are not covered by locked or current pricing.

6.Approval Guarantee

We guarantee approval for compliant submissions. A submission is compliant when:

• The business information submitted is accurate, complete, and verifiable (including legal business name, address, and EIN where required)
• The business and its messaging use case are legitimate and permitted under carrier rules, including rules on prohibited and restricted content
• The submission follows the instructions and content the Service provides, without material changes
• Any prior rejected or stale data has been purged when we instruct you to do so

If a compliant submission is rejected, we will review it and work with you to resubmit. If a compliant submission still cannot be approved, you are entitled to a refund of your most recent subscription payment or, for done-for-you services, the fee paid for that registration. A2P Wizard determines whether a submission was compliant.

Final registration decisions are made by carriers and TCR, which are independent third parties. A2P Wizard is not affiliated with any carrier, TCR, GoHighLevel, Twilio, or other CRM or messaging provider. Fees charged by those third parties are not included in your plan.

7.Your Responsibilities

• You confirm you are authorized to submit registrations on behalf of each client you register.
• You are responsible for the accuracy of the information you and your clients provide.
• You and your clients are solely responsible for your messaging practices, including consent, opt-out handling, and compliance with the TCPA, CAN-SPAM, carrier rules, and all other applicable laws.
• You will not use the Service for any unlawful purpose or to register businesses or campaigns that violate carrier rules.

8.Support and Slack

Support is provided by email, and on plans that include it, through a dedicated Slack Connect channel. Slack access is available while your subscription is active and is provided during normal business hours. We respond as quickly as we reasonably can but do not guarantee specific response times unless agreed in writing.

9.Done-For-You Services

Done-for-you services are quoted and priced separately. To perform them, we may require agency admin access to your account. Scope, pricing, and timelines are as agreed in your quote, and Section 6 applies to each registration we submit for you.

10.Billing, Cancellation, and Refunds

• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• There are no contracts. You can cancel at any time, and cancellation takes effect at the end of your current billing period.
• Except as stated in Sections 3 and 6, payments are non-refundable and partial months are not prorated.
• Promotional pricing, bonuses, and offers apply only to the promotion period stated and do not apply retroactively.

11.Not Legal Advice

The Service provides compliance tools and registration assistance. It is not legal advice, and A2P Wizard is not a law firm. For legal questions about your messaging practices, consult an attorney.

12.Disclaimers and Limitation of Liability

Except for the approval guarantee in Section 6, the Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee message deliverability, throughput, or carrier treatment of any campaign.

To the maximum extent permitted by law, A2P Wizard is not liable for any indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three (3) months before the claim arose.

13.Changes to These Terms

We may update these Terms from time to time. The current version will always be posted at a2pwizard.com/terms with its effective date. Continued use of the Service after an update means you accept the updated Terms.

14.Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

15.Contact

Questions about these Terms? Email us at [email protected].